Nos outils — Hact

Les outils de la méthode Hact

2. Comprendre le terrain

5 Pourquoi

🎯 Remonter aux causes des problèmes mais aussi aux émotions profondes des personnes interviewées.

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne18 décembre 2024

5. Générer des idées

Brainstorming associatif

🎯 Penser de façon ouverte à plusieurs idées sans avoir des contraintes organisationnelles, opérationnelles ou technologiques.

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne20 décembre 2024

2. Comprendre le terrain

Courbe de conversation

🎯 Apprendre au groupe à mener une conversation où la personne se sent écoutée, pour faire ressortir son vécu et ses émotions profondes.

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne2 décembre 2024

5. Générer des idées

Fiche idée

🎯 Documenter les idées issues d’une séance d’idéation pour les conserver dans toute leur complexité. 🎯 Enrichir une idée et commencer à la rendre plus concrète.

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne20 décembre 2024

a. Sécuriser le groupe

Les attentes

🎯Demander au groupe quelles sont leurs attentes par rapport à ce projet.

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne20 décembre 2024

a. Sécuriser le groupe

Règles du groupe

🎯 Demander au groupe quels sont leurs besoins pendant les ateliers

<img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' data-src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Etienne' src='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/7d9242017ec937ef850c1cd229c888bf?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' />

Etienne20 décembre 2024